Recently Asked Questions (RAQs)

We got a question from a school library...

I was wondering about student privacy when substitutes are in the library. When I started here, subs were able to use the circulation desk to check out material. However, since September we have had one substitute who is also a parent looking up their children’s accounts. We also had another issue with a different substitute looking up material to see what students were checking out. When I found this out it made me uncomfortable and I am no longer allowing subs to circulate materials. I have had some pushback from subs about the sudden limitations. I was thinking that the information would be along the same lines as an adult volunteer. However, I did not know if subs had more privileges to access student accounts because they are district employees. I would like something in writing to reference if admin ever asks.

A school district public library is considering installing closed-circuit cameras and thinking of enabling sound recordings, too. Is it legal to record sound, thinking it is a violation of patron privacy? Can board members review the tapes?

Recently, Zoom introduced new AI features and updated their terms of service agreement, indicating that any user data can be used to train their AI products (TOS 10.4: https://explore.zoom.us/en/terms/). There was a backlash and Zoom quickly put out a clarification and stated that these features are opt-in only (https://blog.zoom.us/zooms-term-service-ai/). Despite this clarification, I am wondering if there are any privacy or FERPA concerns that librarians and educators need to be worried about since Zoom is still used heavily in both library and school worlds. Should we be looking for alternatives or is this just the way of the world now?

[Our library directors] group had a discussion about sharing information about patrons who have been barred from a library within the System using the notes field in the patron’s library record. It was suggested to put it in the non-blocking note field within the record. This will make the information available to all library staff within the library system. Are there privacy concerns?

Can we use the email addresses of our patrons from our ILS patron database to send a donation request for our association library's annual fundraising drive? We would exclude requests to minor patrons.