Recently Asked Questions (RAQs)

What would it look like if a Public Library hired a part-time social worker to help patrons deal with some of their everyday life issues that may come up while visiting the library? I see the potential benefits but can imagine a lot of complications.

Within the context of recent regional school book challenges, much of the attention has been focused on print collections. However, librarians and school districts have started to look at digital content, too.

Sora is the K-12 platform used by many students and staff in NYS to access OverDrive content (as opposed to Libby, which is used by public library patrons). In Sora, content access levels can be implemented to restrict access to content.

Here is how OverDrive defines content access levels:

Content access levels let you control which types of users can view and borrow certain titles in your digital collection. Content access levels are customizable and can be different from the publisher-defined audience label.

Note: In the Libby app, users will be able to see all titles in your digital collection, regardless of content access levels. If a user tries to borrow a book that's restricted by content access level, the checkout won't be completed and the user will get an error message.

Content access levels are designed to let you manage access to titles based on age-appropriateness. Users are assigned a user type ("Adult," "Young Adult," or "Juvenile") when you set up authentication (for schools) or based on library card type (for libraries). Users can access titles at or below their access level:

"Adult" users can access all titles
"Young Adult" users can only access titles you label "Young Adult" or "Juvenile"
"Juvenile" users can only access titles you label "Juvenile"

A title's content access levels, which are assigned by you, may be different from the title's audience, which is assigned in its metadata by the publisher.
 

I am wondering if restricting digital access to content by grade level and/or to individual student could/would be another "creative work around" to limit access that may or may not be outside of board policy?

A school district public library is considering installing closed-circuit cameras and thinking of enabling sound recordings, too. Is it legal to record sound, thinking it is a violation of patron privacy? Can board members review the tapes?

Recently, Zoom introduced new AI features and updated their terms of service agreement, indicating that any user data can be used to train their AI products (TOS 10.4: https://explore.zoom.us/en/terms/). There was a backlash and Zoom quickly put out a clarification and stated that these features are opt-in only (https://blog.zoom.us/zooms-term-service-ai/). Despite this clarification, I am wondering if there are any privacy or FERPA concerns that librarians and educators need to be worried about since Zoom is still used heavily in both library and school worlds. Should we be looking for alternatives or is this just the way of the world now?

[Our library directors] group had a discussion about sharing information about patrons who have been barred from a library within the System using the notes field in the patron’s library record. It was suggested to put it in the non-blocking note field within the record. This will make the information available to all library staff within the library system. Are there privacy concerns?