FOIL and Social Media


Question

For public libraries that must comply with Freedom of Information Law (FOIL), how does FOIL impact our organization's use of social media?

Patron Privacy and Police


Question

Local police walked through our Library earlier today with no explanation. Later on, we noticed 2 teens on premises, who we assume should have been in school.

Database Downloads and Confidentiality


Question

Recently a question has come up at our academic library concerning patron privacy and the notification to a patron (usually a student) concerning excessive downloading of content from da

Name Tag Policies


Question

Our library is considering a name tag policy as part of our focus on patron service.  What are the legal "do's" and "don'ts" of an employee name tag policy?

Filling Out Forms for Patrons


Question

We had a patron come in this past week who said that he couldn't see well and also couldn't type or use a mouse, but he needed to certify Unemployment Insurance.

Security Surveillance Cameras


Question

We are a municipal library and the building is owned by the county. The county will be installing security cameras outside the library in multiple locations for safety reasons.