Code of Conduct Policy (May 2021)
Privacy Policy (August 2023)
Payment/Refund/Cancellation Policy (January 2026)
Social Media Policy (March 2025)
Code of Conduct Policy:
WNYLRC is a member-driven organization that helps libraries build connections with each other, library users, and the larger community. We work to foster these connections in an environment of mutual respect, regardless of one's gender, race, religion, sexual orientation, gender identity, disability, and age.
Treat all attendees, participants, speakers, and staff with respect. We will not tolerate harassing behavior in any form during WNYLRC webinars, in-person workshops, conferences, and other events organized and hosted by WNYLRC. Anyone found to be exhibiting slanderous, libelous, defamatory, or discriminatory, or other harassing behavior will be asked to leave the in-person session or removed from the online session. This decision will be made at the discretion of WNYLRC.
If you feel harassed or witness the harassment of someone else, please report this to any WNYLRC staff member in attendance at the event in question or to the WNYLRC Executive Director immediately.
Approved 05/2021 (back to top)
Privacy Policy:
The Western New York Library Resources Council (WNYLRC) makes every effort to implement measures to secure sensitive data provided by our members through business transactions, website transactions, and in-person transactions. WNYLRC only requires information that it truly needs to conduct business and provide services to our members.
WNYLRC may collect and use the following kinds of personal and professional information:
- Information about your use of WNYLRC services which may include your usage of wnylrc.org, wnylrcwatch.org, wnylib-l, and any other means we use to conduct the business of our organization. This may include but is not limited to the collection of statistics, survey results, workshop registrations, payments of WNYLRC services, blog comments or uploaded news items, InfoPass applications, grant applications, and other services.
- Information that you provide for the purpose of registering on the website including your contact information and your employer information. We are happy to assist you if you require help in registering for a class/event on our website but please be aware that we may have to access your login and/or password to resolve your problem. Knowledge of this information will not be shared or stored in any way.
WNYLRC may use your personal information to:
- Administer the website
- Enable your access to and use of the website services (i.e. InfoPass)
- Publish your name and/or contact information in reference to WNYLRC membership, committee membership, grants received, or comments made to the blog
- Send you statements and invoices
- Collect payments from you
- Send you marketing communications or surveys
- In the event that we may need to change your password, you will be notified of the new password and it is recommended that you change that to one of your preference the next time you log in
WNYLRC does not disclose your personal information to any vendors or subcontractors unless you have agreed for us to do so. WNYLRC takes reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal and professional information. We store your contact information on a secure server. All information is safeguarded with PCI Compliant technology. We do not, however, store credit card information either in writing or on any of our servers.
WNYLRC may include links to other organizations or vendors on our website, in our blog postings, or in our listserv communications. WNYLRC is not responsible for the privacy policies or practices of any third party entity.
WNYLRC is free to update this policy at any time and make it available on our website (www.wnylrc.org). (back to top)
Payment/Refund/Cancellation Policy:
Members paying by credit cards:
WNYLRC allows payments by credit card for workshop registrations, member dues, and program participation fees.
Credit card information is not stored or saved for future use. All information is processed via Stripe and no local storage of any credentials occurs. Interface is delivered through secure embed.
Members paying by check: (Returned Check):
If a member’s check is returned to us for insufficient funds, we require that the member pay the original amount due by cash, money order or cashier’s bank check plus a $30 service fee. We also reserve the right to require payment by cash or bank check in the future.
Cancellation/Refund Policy for classes and events:
- Full payment should be received 5 business days prior to the day of the scheduled class/event, unless prior arrangements have been made. If we do not receive payment the registrant’s seat could be forfeited to accommodate a waiting list and the registrant will not be allowed to sit in the workshop. The registrant will still be responsible for the class/event fee if the registrant does not show up at the class/event and has not cancelled their registration 5 business days prior to the day of the event. Last minute registrants, who have confirmed with WNYLRC they can attend a class/event, will be required to make payment at the door.
- WNYLRC does not invoice individuals. WNYLRC invoices institutions on behalf of registrants that have supplied a purchase order.
- No money will be refunded if reservation is cancelled less than 5 business days prior to the day of the scheduled class/event. Cancellations are not taken by phone. To cancel a class/event the registrant must log on to web site, go to My Information, click on the class/event the registrant wishes to cancel. They must scroll to the bottom portion of the page and click on the cancel link.
- For a class/event that is not scheduled in the online registration system, cancellations may be given over the phone.
- WNYLRC has the right to cancel any class/event due to insufficient registration. Refunds will be made to those who register for a class/event that is later cancelled by WNYLRC.
revised January 2026 (back to top)
Social Media Policy:
WNYLRC uses social media to effect our mission, which is to serve member institutions, and by that, the public at large. As a non-governmental entity, WNYLRC reserves the right to post content and engage with the public while monitoring and editing the forum to ensure it is maximally useful, accessible, and welcoming to member institutions. While WNYLRC hopes that much of this content is of use to the general public and encourages positive engagement WNYLRC will remove comments and block participants from its social media to preserve the usefulness of the content. This includes content that is harassing, off-topic, or simply so negative, it is a distraction. Concerns with this policy can be directed to sknab@wnylrc.org.