Patron Confidentiality

Library cards for minors

Question

I’m assuming the age requirement for youth cards varies widely even among NYS libraries, but what are the key determining legal factors which inform how libraries settle on an age ra

Napping in library

Question

Sometimes, people nap in the library, particularly people who we believe might not have stable or sufficient housing.

Patron Privacy and Police

Question

Local police walked through our Library earlier today with no explanation. Later on, we noticed 2 teens on premises, who we assume should have been in school.

Filling Out Forms for Patrons

Question

We had a patron come in this past week who said that he couldn't see well and also couldn't type or use a mouse, but he needed to certify Unemployment Insurance.

Privacy of Barred Patrons

Question

[Our library directors] group had a discussion about sharing information about patrons who have been barred from a library within the System using the notes field in the patron’s lib

Using Emails from ILS Patron Database

Question

Can we use the email addresses of our patrons from our ILS patron database to send a donation request for our association library's annual fundraising drive?