Patrons with Service Animals


Question

My library knows that service animals provide vital assistance to patrons with disabilities, and that they must be allowed on library premises without pre-approval.

LED Lighting And Accessibility


Question

A member of the public called me regarding the trend to switch to LED lighting in many libraries, especially rural libraries applying for NYS Public Library Construction Funding.

Napping in library


Question

Sometimes, people nap in the library, particularly people who we believe might not have stable or sufficient housing.

Filling Out Forms for Patrons


Question

We had a patron come in this past week who said that he couldn't see well and also couldn't type or use a mouse, but he needed to certify Unemployment Insurance.

Oral history transcriptions and the ADA


Question

When publishing Oral Histories to a Digital Exhibit, such as Omeka, are we required by ADA to include a full transcription of the interview in the metadata?

Policy On Personal Phone Use at Work


Question

We have a pretty exhaustive personnel policy on the use/limits of use of Library technology and property, both for compliant work-related purposes and for personal purposes.